Refund policy

When it comes to food products, quality and freshness are of utmost importance. Here's our refund policy:

• Eligibility: Due to the nature of our products, we do not offer refunds.
• Quality Assurance: We take every precaution to ensure the highest quality and freshness of our products.
• Damaged or Defective Items: If your order arrives damaged or defective, please contact us within ten days of receipt with supporting documentation (such as photos) for a resolution.
• Resolution Options: We may offer a replacement, store credit, or a refund at our discretion.
• Reporting Issues: Please report any issues with your order  promptly. Delayed reports may limit our ability to provide a resolution.
• Customer Satisfaction: Your satisfaction is important to us. If you have any concerns or questions about your order, please contact our customer support team at orders@ekefoods.com.

We strive to provide the best quality products and will work with you to address any issues that may arise. Thank you for your understanding and cooperation.